Frequently Asked Questions
Everything you need to know about your Lavish Alice experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery within the UK. International shipping times vary by destination.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your parcel's journey.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay for a more flexible shopping experience.
How do I know which size to choose?
Please refer to our comprehensive Size Guide located on each product page. Our garments are designed for a tailored fit, so we recommend measuring yourself for the best accuracy.